Returns Policy

Last updated: September 2026

We want you to be happy with your order. If you are not satisfied, you may return eligible items within 30 days of delivery.

1. Eligibility

Items must be unused, unprinted, and in their original condition and packaging. Custom-printed or personalized products, and products that have been opened for hygiene or food-safety reasons, cannot be returned unless they are defective or we sent the wrong item.

2. How to Start a Return

Email us at info@kgpack.de with your order number and the items you want to return. We will reply with return instructions. Please do not send items back without contacting us first.

3. Return Shipping

If the return is due to our error (a defective, damaged, or incorrect item), we will cover return shipping. For all other returns, the customer pays return shipping costs, and original shipping charges are not refundable.

4. Refunds

Once we receive and inspect your return, we will notify you and issue a refund to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging, and we will send a replacement or issue a full refund.

6. Exchanges

We do not offer direct exchanges. Please return the original item for a refund and place a new order.

7. Order Cancellations

You may cancel an order free of charge before it ships by emailing us. Once an order has shipped, the returns process above applies.

Contact

KATREG Commerce LLC

1401 Pennsylvania Ave. STE 105

Wilmington, DE 19806, USA

Email: info@kgpack.de